Privacy Policy - Xpress IT

XPRESS IT POLICY

Welcome to XPRESS IT! We’re committed to providing our customers with fast, reliable, and secure delivery services. Below are the terms and policies that govern the use of our services. By using our website or services, you agree to comply with the following policies.

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We’re here to assist you with any questions, concerns, or service inquiries. Whether you need help with an order, tracking your parcel, or want to learn more about our services, don’t hesitate to reach out. Our team is committed to providing you with quick and helpful responses.

XPRESS IT Privacy policy

Welcome to XPRESS IT! Below are our frequently asked questions about our privacy, terms of service, refund policies, and more. By using our services, you agree to comply with these policies.

1. Privacy Policy

We take every necessary step to ensure that your personal information is protected and used responsibly.

What personal information does XPRESS IT collect?

We collect information such as your name, address, email, and payment details when you book a delivery. This helps us process orders and communicate with you.

How does XPRESS IT use my personal data?

Your data is used to process deliveries, improve our services, and send notifications regarding your orders. We do not share or sell your data to third parties.

Is my information safe with XPRESS IT?

Yes, we use encrypted payment systems and secure servers to protect your data during transactions and storage.

Does XPRESS IT use cookies?

Yes, we use cookies to enhance your experience on our site. You can control your cookie preferences through your browser settings.

2. Terms of Service

By using XPRESS IT’s website and services, you agree to the following terms and conditions.

What is the service availability for deliveries?

XPRESS IT aims to provide timely deliveries, but we are not responsible for delays caused by external factors such as weather, traffic, or incorrect address details.

Can I cancel or modify my delivery after booking?

You can cancel your delivery up to 30 minutes before pick-up without a fee. After this time, a cancellation charge may apply.

What types of payments do you accept?

We accept secure online payments via credit card, debit card, and other trusted payment methods. We do not accept cash on delivery.

Are there any items that XPRESS IT does not deliver?

Yes, we do not deliver hazardous materials, illegal items, or anything prohibited by law. For a full list, please refer to our Prohibited Items Policy.

3. Refund Policy

We aim for customer satisfaction, but in the rare case that things don’t go as planned, our refund policy is outlined below:

How do I cancel my delivery for a refund?

You can cancel your delivery up to 30 minutes before pick-up without a charge. Cancellations after this time may incur a fee, and no refund is available.

What if my delivery is delayed?

If the delay is due to our fault, we may offer a partial or full refund. Delays caused by external factors like weather or traffic are not refundable.

What should I do if my parcel is damaged?

If your parcel is damaged, please contact us within 7 days of delivery for possible compensation, depending on the severity of the damage.

Can I get a refund for missing items?

In rare cases of loss during transit, we offer compensation up to £200 depending on the value of the items and the circumstances of the delivery.

4. Shipping & Delivery Policy

We want you to know exactly what to expect when using XPRESS IT’s delivery services:

Where does XPRESS IT offer delivery services?

We currently operate across major cities in Scotland. We plan to expand to other areas of the UK soon.

How do I track my delivery?

You can track your delivery in real-time via our website or mobile app. You will also receive notifications with updates on your parcel’s journey.

How fast is your delivery service?

XPRESS IT provides same-day delivery services in certain areas. Delivery times may vary based on location, traffic, and other factors.

What happens if I’m not available when the delivery arrives?

If you are unavailable, our rider will attempt to contact you. If you remain unreachable, a small waiting fee may apply.

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Have questions or need assistance with a delivery? Contact us now for quick and reliable support. Whether you need help tracking a parcel, making a booking, or getting more information about our services, we’re just a message or call away.

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Need Something Delivered Fast?

XPRESS IT is here to get your deliveries to their destination quickly, securely, and hassle-free. Whether it’s an urgent parcel, a personal errand, or a last-minute gift, we’re the local delivery partner you can trust.

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