Privacy Policy
Effective Date: 24 September 2025
Welcome to XpressIt! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app and services.
1. Information We Collect
- Personal Information: When you register or use our services, we may collect your name, email, phone number, address, and payment details.
- Location Data: We collect location data to help you select pickup and delivery locations and track your deliveries in real-time.
- Device Information: We may collect technical data such as your device type, operating system, IP address, and browser type.
- Delivery Details: This includes pickup and drop-off points, item category, size, instructions, and scheduled times.
- Usage Data: We collect anonymised usage statistics to improve app performance and user experience.
2. How We Use Your Information
We use your information to:
- Provide and improve our delivery services
- Facilitate payments and generate invoices
- Send notifications and real-time updates
- Enhance security and fraud prevention
- Provide customer support
- Send promotional messages (only with your consent)
3. Sharing of Information
We may share your information with:
- Delivery partners (e.g., drivers) to complete delivery services
- Payment processors for secure transactions
- Law enforcement or authorities if required by law
- Service providers that help us operate our business
4. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have rights including:
- The right to access your personal data
- The right to rectify inaccuracies
- The right to delete your data ("right to be forgotten")
- The right to object to or restrict processing
- The right to data portability
To exercise these rights, please contact us at support@xpressit.co.uk.
5. Data Security
We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or misuse.
6. Data Retention
We retain your information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.
7. Cookies & Tracking
We may use cookies and similar technologies to enhance your experience, analyse app usage, and offer relevant promotions.
8. Children's Privacy
Our app is not intended for children under 13. We do not knowingly collect personal data from children without parental consent.
9. Changes to This Policy
We may update this policy from time to time. You’ll be notified of significant changes via email or in-app notice.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Thank you for choosing XpressIt.
— The XpressIt Team